Cookie Policy
Last Updated: February 2026
Review Date: February 2027
This Cookie Policy explains how The Complete Education Solution (TCES) uses cookies and similar technologies on our website.
It should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet or mobile phone) when you visit a website. They help websites function properly and provide information to website owners about how visitors use their site.
Cookies may collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- User preferences
Cookies do not typically identify you personally, but they may be linked to information that does.
2. Why We Use Cookies
We use cookies to:
- Ensure the website functions correctly
- Remember your preferences (such as cookie consent choices)
- Improve website performance and user experience
- Understand how visitors interact with our website
- Monitor website traffic and usage trends
- We do not use cookies to collect sensitive pupil information.
3. Types of Cookies We Use
1. Essential Cookies
These cookies are necessary for the website to function properly. They enable core features such as:
- Page navigation
- Access to secure areas
- Saving your cookie preferences
These cookies cannot be switched off in our systems. You can set your browser to block them, but parts of the website may not function correctly.
2. Analytics Cookies
We use analytics cookies (such as Google Analytics) to help us understand how visitors use our website. These cookies collect information such as:
- Number of visitors
- Pages visited
- Time spent on pages
- How users arrive at the website
This information is used to improve website content and usability. Where required, analytics cookies are only activated once you have given consent via our cookie banner.
3. Optional or Marketing Cookies
From time to time, we may use optional cookies to:
- Measure engagement with communications
- Support relevant service updates
We do not use cookies to profile children or to market directly to pupils. Optional cookies will only be placed on your device where you have provided consent.
4. Managing Your Cookie Preferences
When you first visit our website, you will see a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Manage your preferences
You can change your preferences at any time via our cookie settings tool on the website.
You can also control cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.
5. Third-Party Cookies
Some cookies may be set by third-party services we use, such as:
- Google Analytics (website performance monitoring)
- Embedded services such as maps or video content (if applicable)
Where third-party providers process data outside the UK, appropriate safeguards are in place in line with UK data protection law. We do not sell personal data collected through cookies.
6. How Long Cookies Are Stored
Some cookies are “session cookies” and are deleted when you close your browser. Others are “persistent cookies” and remain on your device for a defined period or until you delete them. Retention periods vary depending on the cookie type. Further details are available upon request.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law or our website services. The most recent version will always be available on our website.
8. Contact Us
If you have any questions about our use of cookies, please contact:
Data Protection Officer
The Complete Education Solution (TCES)
3rd Floor, Beacon House
26–28 Worple Road
London SW19 4EE
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk